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Compliance AI

Ensure adherence to local and global regulations

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In a connected world filled with data, the ability to capture, categorize and curate digital information is one of the most challenging aspects of corporate compliance. AI technologies enable companies to move beyond email monitoring to create, log and analyze text outputs from voice calls for both quality and consistency with prescribed scripts.

Whether monitoring call-centre staff or trading and sales teams, Compliance AI can help a company identify – and correct – the proper use of specific language to ensure adherence to local and global regulations.

Key Benefits

Demonstrate proactive compliance

measures to key regulators and governing bodies

Save time and labor

by reducing call- review times and the parallel assessment

Prevent fines

by clearly documenting compliance with data requirements

Improve communication hygiene

by deterring staff from using voice over email for non-compliant actions

Assess Compliance and Quality

Compliance AI leverages modern advances in voice-to-text translation technology to determine where and whether a compliance breach is taking place.

The tool overlays smart AI and natural language processing (NLP) analysis to simultaneously analyze, score and flag thousands of calls based on a specified script.

Application Features

Enables bespoke analysis by leveraging historical calls and call transcripts to train models
Flags critical phrases, words and actions for review by compliance officers
Analyzes existing scripts for sales and customer service to ensure relevance for individual organizations
Supports collaborative script development and “conversation flag” creation to evaluate and compare against real-world data
Combines scripts and call transcripts to fine-tune the NLP overlay

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