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Case Study

What if implementing the right data strategy could turn an insurer’s data from a bottleneck into a competitive advantage?

CLIENT

Waggel

Industry

Insurance

LOCATION

United Kingdom

SERVICE CATEGORY

Data Analytics

Building a Tailored Data Platform to Transform Decision-Making

Data can be a powerful asset for fast-growing businesses. Research shows that data-driven organizations are 23 times more likely to acquire customers and 19 times more likely to be profitable.

However, unlocking data’s full potential requires proper management. When data is misaligned or inconsistent, it can create roadblocks that slow decision-making and prevent growth. Waggel, a leading pet insurance provider, faced this challenge.

As the company scaled, its operations’ complexity and the volume of its data grew. To stay ahead, Waggel recognized the need for a robust data-management solution to support its evolving business needs and empower teams to make faster, more accurate decisions across the organization.

Challenges to Overcome

When assessing various solutions, Waggel sought:

  • A comprehensive data-management platform to unify data from disparate systems into a single, reliable source of truth for all teams.
  • Scalable architecture to accommodate increasing data volumes and meet the company’s growing business requirements.
  • Real-time analytics that would enable teams to quickly respond to emerging trends and make informed decisions without delays.
  • Access to the right talent and training to ensure long-term self-sufficiency in managing and evolving the data platform.

We initially attempted to build a solution in-house but quickly realised we lacked the expertise to hire the right resources and the knowledge to assess whether the resources we brought on board were making the right decisions.

Andrew Leal - CEO, Waggel

Solving Problems with Advanced Data Solutions

Waggel collaborated with Sand Technologies to develop a tailored solution that addressed their unique needs. Together, they built a comprehensive data platform that integrated fragmented data, eliminated silos, and empowered teams to make data-driven decisions at scale. The platform also gave all teams a unified view of the business.

Sand Technologies also supported Waggel in recruiting talent to manage and evolve the platform. This approach and full ownership of the platform’s intellectual property ensured Waggel’s long-term self-sufficiency.

Results

The implementation of the new data platform resulted in significant improvements across multiple areas of the business:

  • Unified and consistent data enabled improved decision-making, resulting in enhanced operational efficiency.
  • Access to real-time data allowed teams to respond faster to business challenges and capitalize on new opportunities.
  • Elimination of data silos fostered better collaboration between teams, reducing delays and optimizing workflows.
  • The new platform’s insights enabled smarter strategic decisions, unlocking more value and improving their ability to scale cost-effectively.

Looking Ahead

With the new data platform in place, Waggel is well-positioned to continue scaling efficiently and maintain a competitive edge in the pet insurance market. The company is exploring further AI-driven solutions to enhance its data strategy, streamline operations and drive long-term growth and innovation.

We couldn’t be more impressed with Sand Technologies’ flexibility. They set everything up for us but also helped onboard our own resources, eliminating the risk of vendor lock-in, which was a major concern for us.

I highly recommend Sand Technologies to any organization looking to transform its data strategy.

Andrew Leal - CEO, Waggel

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